Delivery
📌 FAQ – KAEPJJANG SHOP Orders & Deliveries
1. What happens after I place my order?
We prepare your order so that you receive it as quickly as possible. The steps are:
1. Payment confirmation (immediate or within 24 hours for credit cards).
2. Order processing: stock check, preparation or ordering from suppliers for [RESTOCK], [PRE ORDER] or [ON REQUEST] products.
3. Shipping according to the times indicated below.
2. What are the shipping times?
📮 La Poste (Colissimo)
[IN STOCK] : 2 to 3 business days
[ON REQUEST]: 7 to 14 business days to allow before shipping begins
[PRE ORDER] : shipping upon receipt (average 7 to 10 business days). All information regarding the start of shipping is indicated on the product page.
📦 Mondial Relay
[IN STOCK] : 3 to 5 business days
[ON REQUEST]: 7 to 14 business days to allow before shipping begins (see product page)
[PRE ORDER] : shipping upon receipt (average 7 to 10 business days). All information regarding the start of shipping is indicated on the product page.
⚠️ Important: if your order contains both in-stock items and pre-order/restock/on-request items, the shipment will be made when all items are available.
3. What happens if an item is out of stock?
We will contact you to choose between:
- Replacing the item with another of equivalent value
- Full or partial refund
- Store credit of equivalent value (+5% bonus)
4. What are the shipping costs?
(Updated 23/10/ 2025)
France / Monaco
- La Poste (Colissimo): €7 (free with purchases of €80 or more)
- Pickup point: €4.50 (free with purchases of €80 or more)
📮 La Poste (Colissimo) -outside France / Monaco)
Zone I – €12.
Germany, Austria, Belgium, Croatia, Denmark, Spain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal
Zone II – €14.
Bulgaria, Cyprus, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Norway, Czech Republic, Switzerland
Zone III – €14.
United Kingdom, Iceland, Algeria, Morocco, Tunisia
Zone OM1 – €18.
Guadeloupe, Martinique, French Guiana, Réunion Island, Mayotte, Saint-Pierre-et-Miquelon, Saint-Martin, Saint-Barthélemy
Zone OM2 – €22.
New Caledonia, French Polynesia, Wallis and Futuna, TAAF
5. Are there customs fees?
- European Union: no customs fees
- Non-EU (Switzerland, United Kingdom, Iceland, Algeria, Morocco, Tunisia, Zone OM1 & OM2, etc.):
Customs duties are the responsibility of the buyer.
In the event of refusal or inability to receive the shipment, the costs incurred will be deducted from the refund (no refund if the costs exceed the amount paid).
6. My country is not on the list, how can I order?
Contact us for a personalized quote: