Terms and Conditions

OWNER IDENTITY (updated April 2026) 

 

Registered office: 

EURL KAEPJJANG SHOP

Address: 6 Rue Montesquieu, 17000 La Rochelle

RCS: 941 529 141 at the La Rochelle Commercial Court.

Intracommunity VAT: FR09941529141

 

Physical store: 

EURL KAEPJJANG SHOP

Address: 2, place des Coureauleurs, 17000 La Rochelle

Telephone: +336.60.55.36.33.

Email: contact@kaepjjang-shop.fr

RCS: 941 529 141 at the La Rochelle Commercial Court.

Intracommunity VAT: FR09941529141

 

PREAMBLE

The following general terms and conditions of sale are intended to define the sales regime, rights and obligations arising therefrom. Any order that the customer places on the kaepjjan-shop.fr website will be subject to these general terms and conditions of sale (GTC) and will imply acceptance of them. No handwritten signature is required to agree to these general terms and conditions of sale, as the customer's acceptance of the GTC is formalized by validating the order during the online ordering process.

If any condition were to be missing, it would be considered to be governed by the practices in force in the distance selling sector in which the companies are based in France. The sales contract for an item purchased on the website consists of the GTC in force at the time of the order. These conditions apply to the exclusion of all other conditions, in particular those in force for in-store sales. KAEPJJANG SHOP remains committed to regularly updating the text of the general terms and conditions of sale.

Please read these General Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by these General Terms and Conditions of Sale and Use. If you do not accept all the terms and all the Conditions of this agreement, then you must not access the website or use the services offered on it. If these General Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Terms and Conditions of Sale and Use.

All new features and all new tools that will be added to this store in the future will also be subject to these General Terms and Conditions of Sale and Use. You can view the most recent version of the General Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Terms and Conditions of Sale and Use by publishing the updates and/or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of the website or your access to it after the publication of any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell you our products and services.

ARTICLE 1 – CONDITIONS OF USE OF OUR ONLINE STORE

By accepting these General Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor under your care to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).

Any infraction or violation of these General Terms and Conditions of Sale and Use will result in the immediate termination of your Services.

ARTICLE 2 - PRODUCTS

Each product offered by kaepjjang-shop.fr has a technical sheet, which provides a detailed description of it, and contractual photos.

The entry of items on our website is carried out according to the information provided by our suppliers. Thus, our offer is subject to the availability of the items with our suppliers. Any stockouts cannot, therefore, be attributed to us. Unavailable items are only removed from our catalog if the stockout is reported to us as permanent by the supplier (supplier stockout). A request for cancellation or exchange of your order can be made by phone, email or letter.

Stockout:

In cases where the order of an unavailable product has, exceptionally, been revealed after the payment has been validated, KAEPJJANG SHOP undertakes to:
- either replace the out-of-stock product(s) with one or more items of the same total amount (which you will have communicated to us). Depending on the amount of the item(s), we will issue a refund or bill the difference.
- or issue a refund for the out-of-stock item(s) (by bank transfer / credit card / PayPal).
- or issue a discount voucher valid for 6 months on the website or in store, whose value would be equal to the total value of the out-of-stock items + an additional 5% (compensation). A purchase voucher will then be sent to you by email.

Available in a few days:

Some items are not immediately available in our stock. We must therefore reorder them from our suppliers. In this specific case, these products will be indicated to you with the status [RESTOCK] or [ON REQUEST].

Pre-order items:

An order is said to be "on pre-order" from the moment the customer has expressed their intention to buy a product before its manufacture / availability. Pre-order products are marked on our website with the status [PRE ORDER]

The information regarding pre-order products is communicated to us by our suppliers. Any modification relating to pre-order products (release date, content modification, packaging modification...) cannot be attributed to KAEPJJANG SHOP.

Please note that the shipping times for pre-order products may be changed for reasons beyond our control (delayed release date, customs delay, etc.). 

 

Items on request:

An item may be "on request" when we do not have it in stock but it is available from one of our suppliers. We place the order with our supplier when a purchase of this item is made on the website. On-request products are marked on our website with the status [ON REQUEST]

 

Restock items:

A product is said to be in "restock" from the moment we have ordered the product from our supplier but have not yet received it in stock. Products in restock/being replenished are marked on our website with the status [RESTOCK]

ARTICLE 3 - PRICES

All orders are invoiced in euros and payable in euros. The prices indicated in euros on the product sheets are indicated including all taxes. Shipping costs are included in the tax-included price for deliveries to pickup points in Metropolitan France but are not included for the countries of the European Union or deliveries via Colissimo in France and Switzerland. For more information, refer to our [Delivery] tab present on the home page of the website www.kaepjjang-shop.fr.

Product and price offers are valid as long as they are visible on the website, subject to available stock.

KAEPJJANG SHOP reserves the right to change the price at any time without notice, knowing that the items will be invoiced on the basis in force at the time of order registration. The price is payable in full and in a single payment at the time of order.

The products remain the property of KAEPJJANG SHOP until full payment of the order.

ARTICLE 4 - SHIPPING COSTS

Shipping costs are fixed, regardless of the number of items and the weight.
Only your delivery geographic area will influence the amount: 

Orders placed on Kaepjjang Shop are delivered throughout Metropolitan France and the member countries of the European Union.

(updated 02/05/ 2026)

• In France/ Monaco: 

- A flat rate of €7 applies for home delivery via Colissimo (La Poste).  However, delivery is free for all orders over €80. 

- A flat rate of €4.50 applies for delivery to a Mondial Relay pickup point or Pick-Up relay (Chronopost). However, delivery is free for all orders over €80. 

 For European Union countries, the rates are as follows :                       

- Zone I: Germany, Austria, Belgium, Croatia, Denmark, Spain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal: a fixed flat rate of €12 is applied.

- Zone II: Bulgaria, Cyprus, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Norway, Czech Republic: a fixed flat rate of €14 is applied.

- Zone III : United Kingdom, Algeria, Morocco, Tunisia, Iceland: a fixed flat rate of €14 is applied.

- Overseas Zone 1 : Réunion Island, Mayotte, Guadeloupe, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana: a fixed flat rate of €18 is applied.

- Overseas Zone 2 : French Southern and Antarctic Lands, New Caledonia, French Polynesia, Wallis and Futuna: a fixed flat rate of €22 is applied.

As of April 15, 2025, we also offer delivery to SWITZERLAND via Colissimo.  Shipping costs are €12. 

For more information regarding shipping costs, feel free to consult the [DELIVERY] section present on the home page of the website (at the bottom). 

ARTICLE 5 - CUSTOMS DUTIES

If you reside in a European Union country, you will not have any customs duties to pay. 

Exception : Countries located outside the European Union (Switzerland, Overseas Zones 1 and 2, United Kingdom, Iceland, Algeria, Morocco, Tunisia):

 Customs duties are taxes levied on imported goods, which means that the buyer (importer) is responsible for them. By purchasing our products, you agree that one or more packages may be shipped to you and may be subject to customs duties upon arrival in your country. If you have to pay import duties, you will have to pay them to receive the package. If you refuse the package or if you are not available to receive it for any reason whatsoever and it is returned, we will have to pay the import duties in your country as well as in our country, once the package arrives at its destination, as well as the return costs. We adjust the total of the duties and shipping costs incurred to the amount you paid and share the balance with you. Please note that you will not be entitled to any refund if there is no balance left after deducting the costs.

ARTICLE 6 - DELIVERY

You must check the completeness and accuracy of the information you provide us during the order, especially regarding the delivery address. KAEPJJANG SHOP cannot be held responsible for any entry errors and the consequences arising therefrom (for example, delivery delays or errors). In this context, the costs incurred for the reshipping of the order would be at your expense. The delivery time includes the package preparation time and the transit time. KAEPJJANG SHOP undertakes to ship within 2 to 3 business days any complete order (excluding stockouts) in France and between 2 to 5 days for any shipment in the European Union. 

In the case of pre-order products or products available in a few days, the shipment will be made at the time of receipt of these products.

 To know all the details regarding our delivery times, you can refer to the [Delivery] section of our website. 

ARTICLE 7 - ORDERS

1) Ordering methods :

By Internet, on our website www.kaepjjang-shop.fr (payment by credit card or PayPal)

• Process of ordering :

The Customer will have to add the selected products to their cart. The Customer has the possibility to check the details of their order, its total price and can make changes before any final validation.

 The customer will have the possibility to create a customer account on the website www.kaepjjang-shop.fr.

1. Order validation:

The Customer's acceptance of the order is formalized by their acceptance of these General Terms and Conditions of Sale and their payment.

 KAEPJJANG SHOP will send by email, as soon as possible, an order confirmation summarizing the details of the order ( order number, products ordered, price, delivery location etc.).

KAEPJJANG SHOP confirms the acceptance of your order to the email address that you will have communicated to us beforehand during your registration on the website. Please therefore make sure that the address you have indicated is valid and that you check it regularly. KAEPJJANG SHOP invites you to check your anti-spam software (in case you have one) or the anti-spam settings of your internet service provider to ensure that they can receive emails sent from addresses containing the kaepjjang-shop.fr extension.

In the event that you do not receive your confirmation email, please contact us by phone or by email (see the "contact" section of the website). The sale will only be concluded upon receipt of the payment of the full amount of your order.

 The Customer consents to the order confirmation being considered as proof of the contractual relations born with KAEPJJANG SHOP. 

1. Payment:

Payment is made exclusively in euros, in full at the time of order, at your choice by credit card or PayPal.

As orders are only taken into account after validation of their payment, no discount or late penalty is applicable.

Payments cannot be suspended or be subject to compensation without prior written agreement from KAEPJJANG SHOP.

 Payment by credit card :

The following credit cards are accepted: Visa, Mastercard, American Express.

 Payment by PayPal :

 When validating their order, the Customer must enter their email address linked to PayPal as well as their PayPal password.

If the customer does not have a PayPal account, they will, at the time of payment, be directed to a PayPal account creation page allowing them to benefit from this payment method.

 Payment security :

By validating the order, the user guarantees us they have the necessary authorizations to use the payment method they will have chosen. We certify that the payment card details are encrypted thanks to the SSL (Secure Soket Layer) protocol, and never transit in plain text over the network. The payment is made directly to the bank.

1. Order paid in full:

An order will be considered paid in full when all products have been shipped and you have fully paid for the products and your share of the shipping costs (when applicable).

• Modification

The Customer has the possibility to modify your order before it is sent by us. Please contact us by phone or by email for this. Please note that an order is qualified as "modified" from the moment we take note of it (reply to your email, verbal confirmation by phone). KAEPJJANG cannot be held responsible for an eventual delay in processing your order if it turns out that the information you provided us to contact you turned out to be incorrect.

ARTICLE 8 - LOYALTY PROGRAM

Once registered in the Kaepjjang Shop loyalty program, you can finally start collecting points in several ways: 

ARTICLE 9 - WITHDRAWAL AND REFUND

For any purchase of goods from us, you have a period of 14 calendar days from the receipt of the items to form an opinion about the product.

In the event of an exchange or refund request, please contact us before returning the concerned item(s) to indicate the reason for the return.

In the event of a return/refund request following the receipt of one or more damaged items or items sent by mistake, proof will be required to validate your request.

Special cases of non-refundable items:

- Immediately reproducible products that have been unsealed, including but not limited to: CDs, DVDs, Blu-Rays, Books, Magazines.

- Products that the buyer cannot use due to compatibility issues, including but not limited to: DVDs, Blu-Rays, and other video or audio media. It is the buyer's responsibility to check beforehand that they have the necessary equipment to use this type of product (region/zone). This information is always available in the product description.

EXCHANGE
We only replace items that were initially defective or damaged. If you need to replace yours with the same item, please email us at contact@kaepjjang-shop.fr.

Once your request has been validated by our services, please return the new product(s) in their original packaging (intact and sealed, accompanied by all accessories, user manuals, and documentation) to the following address:

KAEPJJANG SHOP
6, Rue Montesquieu
17000 La Rochelle



Upon receipt of the products you wish to return, and after inspection, we will contact you by email to inform you whether your refund has been approved or refused.

Please note that returned items that are incomplete, damaged, broken, or soiled will not be accepted.

If approved, your refund will then be processed and either:

- A credit note will be issued in your favor for the amount of the goods and the return costs incurred (+ 5% compensation), as stipulated in the EU Charter - Right to a refund in the event of cancellation of online orders.

- Your credit card or original payment method will be automatically credited within a few days.

Return shipping costs are borne by the customer unless return shipping has been pre-approved by KAEPJJANG SHOP.

ARTICLE 10 - RETENTION OF TITLE

In accordance with the provisions of the law of May 12, 1980, the products delivered to the customer are sold subject to retention of title: the transfer of ownership is subject to full payment of the price by the customer, at the agreed due date.

ARTICLE 11 - LIABILITY 

Browsing the website www.kaepjjang-shop.fr is the sole responsibility of the users. KAEPJJANG SHOP cannot be held responsible for computer failures, errors, or viruses that may prevent access to its website, nor for any direct or indirect damage, particularly malfunctions in users' computer installations that may occur following access to the site.

The items in KAEPJJANG SHOP's databases have been entered according to the information provided by the suppliers. KAEPJJANG SHOP is not responsible for the content of the works and cannot be held liable to the buyer. The products offered comply with current French legislation. KAEPJJANG SHOP declines all liability if the delivered item does not comply with the legislation of the delivery country (censorship, prohibition of a title or author...). KAEPJJANG SHOP undertakes to exercise all professional due diligence in providing the service to the customer, such that its obligation is only an obligation of means. In any event, it cannot be held liable for a breach of our contractual obligations due to an act of God or force majeure, such as, but not limited to, disasters, strikes, fires, floods, equipment failure, or failure of means of transport, communication, or due to your actions. Finally, the customer acknowledges and accepts the risks associated with the specificities of the Internet and networks, particularly potential transfers to any country and the fact that information relating to their personal data may be captured and/or transferred, especially to countries that do not ensure an adequate level of personal data protection. The Customer declares and guarantees that they are fully aware of the characteristics and constraints of the Internet, and in particular that data and information transmissions on the Internet only benefit from relative technical reliability. The customer acknowledges that any website may be subject to intrusions by unauthorized third parties and consequently corrupted, and that information circulating on the Internet is not protected against potential misuse (open access), potential viruses, and that anyone can create a link providing access to the website and/or elements of its content, and that thus the communication of their website is carried out at their own risk.

ARTICLE 12 - INTELLECTUAL PROPERTY

All elements of the kaepjjang-shop.fr website (graphics, images, photos, texts, content) are and remain the exclusive intellectual property of KAEPJJANG SHOP and our subcontractors or other rights holders of the graphics of the kaepjjang-shop.fr website.

No one is authorized to reproduce, exploit, rebroadcast, or use in any way, even partially, elements of the website, whether software, textual, visual, or audio. Any finding of copying will immediately lead to prosecution under the provisions of the intellectual property code. As a reminder: The French Intellectual Property Code only authorizes, under paragraphs 2° and 3° of Article L.122-5, on the one hand, "copies or reproductions strictly reserved for the private use of the copier and not intended for collective use" and, on the other hand, subject to the name of the author and the source, "analyses and short quotations justified by their critical, polemical, educational, scientific, or informative nature". Any full or partial representation or reproduction made without the consent of the author or their rights holders is unlawful (Art. L.122-4). Any representation or reproduction, by any means whatsoever, including downloading or printing, will therefore constitute an infringement sanctioned by Articles L.335-2 et seq. of the French Intellectual Property Code. Any violation of these provisions makes the offender, as well as all persons responsible, liable to the criminal and civil penalties provided by law. Consequently, User Content is protected by the Intellectual Property Code, by trade secrets, by the rights of the licensors who make this data available on the Internet, as well as by any other third-party rights.

 

ARTICLE 13 - MISCELLANEOUS

Emails shall be considered evidence between the parties, as shall the automatic recording systems used, particularly in the event of a dispute.

If one or more provisions of these General Terms and Conditions of Sale are held to be invalid or declared as such pursuant to a law, regulation, or following a decision by a competent court, the other provisions shall retain their full force and effect.

Non-waiver:

The fact that one of the Parties has not required the application of any clause of these General Terms and Conditions of Sale, whether permanently or temporarily, may in no case be considered a waiver of the rights of that Party arising from said clause.

ARTICLE 14: APPLICABLE LAW AND COMPETENT JURISDICTION

These general terms and conditions of sale, as well as the prices, are expressly agreed to and accepted by the Customer, who declares and acknowledges having full knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, their own general terms and conditions of purchase, the act of purchase entailing acceptance of these general terms and conditions of sale.

All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions referred to therein, shall be subject to French law.

In the event of a dispute, both with our suppliers and with our Customers, the courts of La Rochelle shall have jurisdiction.

In the event of a cross-border dispute, the consumer may also use the Online Dispute Resolution platform at the following address: https://ec.europa.eu/odr