CHAERYEONG - [Lovesick]

🚚 Shipping Information

Orders will begin shipping once the item is in stock.

⚠️ If your order contains both pre-order/restock/on-demand and in-stock items, it will be shipped in a single shipment once all products are available.
➡️ For faster delivery, consider placing two separate orders.

💸 Customs Fees and Taxes

📍 Customers Located in the European Union:
No additional customs fees or taxes to expect.

🌍 Customers Outside the EU:
Import fees may apply upon receipt. These are the responsibility of the customer. In the event of refusal or non-delivery of the package, return fees as well as any customs duties (both ways) will be deducted from the refund amount. No refund will be issued if the remaining balance is zero or negative.

🔁 Return / Exchange Policy

⏳ You have 14 days after receipt to make a return request.
🧾 The item must be returned in its original condition.

📸 Remember to film your unboxing – this may be requested in the event of a return or defective product.

⚠️ Please note:

- Damage to the plastic film or packaging is not eligible for return/exchange.

- Minor imperfections (small scratches, marks < 5 mm off the face on photocards, etc.) are not considered defects.

🔎 For more information, please visit our dedicated returns & exchanges page