[PRE ORDER] NEXZ - [HELLMATE] (Regular Ver.)

🚚 Shipping Information

Shipments will begin once the product is in stock. 

⚠️ If your order contains both pre-order/restock/on demand items and in-stock items, shipping will be done in one single shipment, once all products are available.
➡️ For faster delivery, please consider placing two separate orders.

💸 Customs Fees and Taxes

📍 Customers located in the European Union :
No additional customs fees or taxes to pay.

🌍 Customers outside the EU :
Import fees may apply upon receipt. These are the responsibility of the customer. In case of refusal or non-delivery of the package, return fees as well as any customs duties (both ways) will be deducted from the refunded amount. No refund will be made if the remaining balance is zero or negative.

🔁 Return / Exchange Policy

⏳ You have 14 days after receipt to request a return.
🧾 The item must be returned in its original condition.

📸 Remember to film your unboxing – this may be requested in case of a return or defective product.

⚠️ Please note:

- Damage to the plastic film or packaging is not eligible for return/exchange.

- Minor imperfections (small scratches, marks < 5 mm outside the face on photocards, etc.) are not considered defects.

🔎 For more information, please consult our dedicated page on returns & exchanges.