FAQ
Frequently Asked Questions
You will find here the answers to the most frequently asked questions. If you cannot find what you are looking for, contact us by email, by phone or on social media!
Miscellaneous
Are albums counted in the Korean charts?
Yes, purchases of physical albums, DVDs and eligible merchandise made on Kaepjjang Shop are indirectly counted in the Korean charts.
What does this mean?
Your purchases support your favorite artists. Albums are counted in the HANTEO and/or Circle (formerly GAON) charts and can contribute to their results on music shows such as Music Bank or Inkigayo.
You can also check for the KOMCA mark on the products you buy.
How are albums counted?
Our Korean suppliers are members of the HANTEO family. Eligible albums are thus counted in the relevant charts.
Loyalty Program
To access the loyalty program, click on the gift icon at the bottom left of your screen, on the kaepjjang-shop.fr homepage.
Once registered, you can collect points in several ways:
| Action | Points earned |
|---|---|
| Create an account | 250 points |
| Make a purchase | 2 points per euro spent, excluding shipping costs |
| Add your birthday | 100 points on each birthday |
| Refer a person | 75 points |
You can then exchange your points for discount vouchers:
| Discount voucher | Points required |
|---|---|
| €5 | 500 points |
| €10 | 1,000 points |
| €15 | 1,500 points |
| €20 | 2,000 points |
Please note: loyalty program vouchers cannot be combined with other discounts.
Products
How to find a product on the site?
You can browse the catalog or use the search bar. To open it, click on the magnifying glass icon at the top right of the site, then enter the name of the artist or product you are looking for.
You can also add an item to your favorites using the button provided for this purpose. To use this feature, you must be logged into your customer account.
If you still cannot find the desired product, write to us at contact@kaepjjang-shop.fr. We will tell you if it is still being sold and if we can order it for you.
What do "ON DEMAND", "RESTOCK" and "PRE ORDER" mean?
- ON DEMAND: the product is not in our stock, but it is available from one of our suppliers. We order it upon request. Allow approximately 7 to 14 business days before shipping. In case of a stockout, the ordered product will be canceled and refunded.
- RESTOCK: we have ordered the product from our supplier, but we have not received it yet. The estimated date of return to stock is shown on its product page.
- PRE ORDER: the product has not yet officially been released in South Korea. You can pre-order it and, depending on the offer, benefit from pre-order bonuses. Shipping will begin after we receive it at our premises.
Please note: the release date shown on the product page corresponds to the product's release in South Korea. We generally receive pre-orders within the 7-10 business days that follow. Check the product page for its specific estimates.
Which version of the album will I receive?
If you chose a specific version when placing your order, we will send you the one you selected. If you chose a random version, we will send you one of the available versions at random.
If you would like a particular version without having been able to select it, contact us before ordering or indicate your preference in your order comments. We will do our best to accommodate it. If the requested version is no longer available, we will inform you by email.
Orders
Is the site secure?
A padlock appears on the relevant pages to indicate that entering your personal information on kaepjjang-shop.fr is secure.
To learn more about the use of your data, check our privacy policy. We remain at your disposal if you have any questions.
Can I change my payment method after ordering?
It is not possible to change the payment method of an order already placed. If you wish to change it, request the cancellation of your order, then place a new order with the chosen payment method.
How to change or cancel my order?
Contact us as soon as possible by phone or by email at contact@kaepjjang-shop.fr.
To change your order: we can take your request into account as long as the order has not been shipped. The change is confirmed only when we send you a confirmation email.
To cancel your order: you can request the cancellation of all or part of your order by email.
For more details, check our general terms and conditions of sale.
Delivery
Which delivery methods are available?
- Home delivery: Colissimo, via La Poste.
- To a pickup point or locker: Mondial Relay or Pick Up relay (Chronopost), depending on the options offered when ordering.
You choose your pickup point when ordering. If your usual pickup point or locker does not appear, do not hesitate to contact us.
Where do you deliver?
We deliver to France, Corsica and the member countries of the European Union. Other destinations are also listed in our rates below. Check our Delivery page for more information.
What are the shipping costs?
Rates shown in this text: updated on May 2, 2026.
France and Monaco
| Delivery method | Rate |
|---|---|
| Home delivery with Colissimo | €7 |
| To a Mondial Relay or Pick Up relay point | €4.50 |
Delivery is free for orders of more than €80.
Other destinations
| Zone | Destinations | Flat rate |
|---|---|---|
| Zone I | Germany, Austria, Belgium, Croatia, Denmark, Spain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal | €12 |
| Zone II | Bulgaria, Cyprus, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Norway, Czech Republic | €14 |
| Zone III | United Kingdom, Algeria, Morocco, Tunisia, Iceland | €14 |
| Overseas 1 | Réunion, Mayotte, Guadeloupe, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana | €18 |
| Overseas 2 | French Southern and Antarctic Lands, New Caledonia, French Polynesia, Wallis and Futuna | €22 |
| Switzerland | Delivery with Colissimo | €12 |
For more details, check our Delivery page.
Are there customs fees?
If you reside in a country of the European Union, you have no customs fees to pay.
For destinations outside the European Union, your package may be subject to customs duties or import fees upon arrival. These fees are your responsibility and may need to be paid before the package is delivered.
If the package is returned to us because these fees were not paid or because it could not be received, the costs incurred for its return and the applicable duties will be deducted from the amount paid. We will communicate the eventual balance to you.
Until when can I change my delivery address?
We can change your address as long as your package is still at our premises. Call us as soon as possible so that we can check if the change is still possible. Then send us the new address by email at contact@kaepjjang-shop.fr to confirm your request.
Order tracking
How to track my order?
Log into your customer account with your credentials to view your order history and the available tracking information.
When will I receive my order?
We do our best to ship each order quickly. The time may however be longer if it contains an item in restock, on demand or in pre-order.
The times specific to these items are shown on their product page, under the "Shipping information" section. You can also check our Delivery page.
My order has not yet been shipped. What happens?
We process orders after receiving payment. If your payment has been confirmed and your order has not yet been shipped, several situations are possible:
- An item is temporarily unavailable. We will contact you to indicate the restocking time and a new estimated shipping date. If the wait exceeds one week, you can maintain your order, request an exchange or request a refund.
- Your order contains a pre-order. The shipping date depends on the release of the item and its receipt at our premises. All items in the same order are sent together.
My package has been shipped, but I have not received it. What to do?
Delivery generally takes 3 to 5 business days, depending on the carrier. If this time has not yet passed and the tracking indicates that your package is in transit, wait a little longer.
If the tracking indicates that the package has been delivered, but you have not received it:
- Check if a delivery notice has been left in your mailbox.
- Ask your family, your neighbors or your building manager if someone received it.
- Contact the carrier or your post office to get more details.
If the package remains untraceable, contact us so that we can file a claim with the carrier.
Problem upon receipt
A product has a defect. What to do?
We check the products before shipping. Some defects can however go unnoticed when the items are still in their original packaging.
Write to us at contact@kaepjjang-shop.fr to report the problem. We will process your request as soon as possible.
A product is missing from my order. What to do?
First check if your package seems to have been opened or damaged during transport. Then contact us at contact@kaepjjang-shop.fr to explain the situation.
After verification, we will send you the missing product if the omission is confirmed.
My package was returned to you. What happens?
A package can be returned to us if the carrier cannot deliver it, notably due to an error in the address provided when ordering.
Check the details entered when you made your purchase and contact us so that we can examine the situation with you.