Delivery

My order has been placed? What about now?

Well, it's very simple!

As soon as your order is placed on the kaepjjang-shop.fr website, we will put everything in place so that you receive your package as quickly as possible.

To help you better understand the delivery process, you will find below a short summary of the different steps following your order validation.

1) Confirmation of your payment.

For payment by credit card, you will receive the order confirmation the same day or the day after the order.

2) Order processing.

Once payment has been confirmed, we will check that the selected products are available in our stocks and will prepare the package.

For products marked [RESTOCK] or [PRE ORDER] , we will place orders with our suppliers if this has not already been done before.

In the case of [ON ORDER] items, we place the order on request.

In the event that a product is out of stock with us or with our suppliers, we will contact you by email or by telephone.

You will then be able to :

- Replace the out of stock product(s) with other items of an identical total amount.

- Request a total or partial refund of out-of-order products (bank transfer)
- Request a credit for the amount equivalent to the total of out-of-stock products to use on your next purchase (+ 5% offered as compensation).

3) Delivery times and costs per delivered area.

For delivery, Kaepjjang Shop offers you three possibilities:

  • Via La Poste
  • Via Mondial Relay
Delivery times for each option :

    La Poste :

    - Products available immediately: 2-5 working days

    - Products in progress [ RESTOCK ] or [ON ORDER] : Between 7 and 14 days on average.

    - Pre-order products [PRE ORDER] : Shipping can only be made when the products are received at our premises. Please note that a delay of 4/5 days is added to the usual delivery time while the product arrives to us from South Korea.

    On average, it takes 10 days to receive the pre-ordered item. This period may very well be reduced or extended depending on the carrier or any event beyond our control (customs blockage, official release postponed, etc.)

    Information regarding the estimated start of shipping of the item is always indicated on the Product page.

    Mondial Relay :

    - Products available immediately: 3-5 working days

    - Products currently in [ RESTOCK ]

    - Products [ON ORDER] : The estimated return to stock is indicated in the delivery section of the product page.

    - Pre-order products [PRE ORDER] : Dispatch can only be made when the products are received at our premises. In general, delivery times for items at our premises are 5 to 7 days.

    [Important reminder]

    In the event that your order includes both an item(s) in stock and an item(s) on pre-order, on order and/or restock , the order will be shipped only when all items pre-order/restock will be available.

    Shipping costs per delivered area:

      Metropolitan France and Monaco :

      Free delivery via Colissimo / Chronopost (La Poste) and Relay Point.

      European Union :

      - Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden: a fixed rate of €10 is applied up to €100. Then, shipping costs are free.

      Is your country not on the list? Do not panic ! Contact us at contact@kaepjjang-shop.fr or on our whats app account (06.60.55.36.33) to see the possible options for your country and receive a personalized quote.