FAQs

[MISCELLANEOUS]

Are albums counted in the charts?

Yes, all purchases of physical albums, DVDs, and eligible items made on Kaepjjang Shop are counted towards the Korean charts.

• And what exactly does that mean?

Simply that you support your favorite artists with Kaepjjang Shop. All albums are counted in Korean charts HANTEO and/or GAON (Circle) and can help support your artists when they are nominated for music shows such as Music Bank, Inkigayo etc.

Also, for some albums, a coupon will be sent to you to authenticate the product with the Whosfan app. Don't forget to do this because it allows you to support your artist in the International HANTEO GLOBAL chart.

• How ?

Since all our Korean suppliers are official members of the HANTEO family, each album is automatically counted in these charts.

[Loyalty program]

To access the loyalty program, simply click on the small gift icon which is located at the bottom left of your screen when you are on the kaepjjang-shop.fr homepage.

Once you've signed up for the Kaepjjang Shop loyalty program, you can finally start collecting points in several ways:

[PRODUCTS]

 How to find a product on the site?

There are several ways you can do this:

- Search "Catalog"

- Quick search bar

To open the quick search bar, simply click on the magnifying glass icon located at the top right of the site. You will then simply need to enter the name of the artist and/or product you are looking for.

- Favorites button

You can add an item to your favorites by clicking on the appropriate button located on the right side of the site. Please note that for a product to be added to your favorites, you must be logged in to your account, which means that you must be registered on our site.

If despite this, the product remains untraceable, do not hesitate to send us an email to contact @kaepjjang-shop.fr, we will let you know if it is no longer sold or if we can order it for you.

[RESTOCK] / [ON REQUEST] / [PRE ORDER], what does this mean?

A [ON ORDER] product is a product that we do not have in stock but is available from our supplier(s). We order it on request. A period of at least 7/14 working days is to be expected before this item is shipped.

A [RESTOCK] product is a product that we have ordered from our supplier but which has not yet arrived in our stocks. The date of return to stock is indicated in the sheet of the product concerned.

A [PRE ORDER] product is a product that has not yet been officially released in South Korea but can be pre-ordered in advance to benefit from special bonuses reserved for pre-orders. Shipments for this product will begin as soon as it arrives at our premises.

Note : Please note that the release date indicated in the product description corresponds to the product's release in South Korea. In general, pre-ordered items are received at our premises within 7 business days after the official release in South Korea. You can therefore expect a shipping time of between 7 and 14 business days for this type of product. Estimates are indicated in each product sheet.

Which version of the ordered album will I receive?

If at the time of ordering you have chosen a particular version, we will send you the one selected at the time of purchase.

In case the random version was selected, we will send you a random version from those available.

If you want a particular version, you can contact us in advance or specify it in a comment when ordering and we will do our best to respond favorably to your request. However, if the version you want is no longer available, we will contact you by email to inform you.

[ORDER]

Is the site secure?

A padlock appears on certain pages to remind you that any entry of personal information on the site https://kaepjjang-shop.fr/ is secure.

Please feel free to read our privacy policy for more details and, of course, we remain at your disposal if you have any questions on this subject.

Is it possible to change my payment method?

Unfortunately, it is not possible to change your payment method once the order has been placed.

If you wish to change your payment method, you will need to request the cancellation of your order and then place a new order with the new payment method chosen.

I want to change or cancel my order. How do I do this?

The easiest and fastest way is to contact us by phone to send us your request for changes or cancellation. Of course, you can also send us the request by email to contact@kaepjjang-shop.fr . (recommended)

However, although it is entirely possible to modify or cancel an order, there are a few rules to follow.

For all modifications :

Changing your order is possible as long as it has not yet been sent by us. To do this, contact us by phone or email as soon as possible.

Please note that an order is considered “modified” from the moment a “confirmation of modification request” from us has been sent to you by email.

 For any cancellation :

It is possible to cancel all or part of your order upon simple request. Contact us by email at contact@kaepjjang-shop.fr to make your request.

To find out more, go to our T&Cs section.

[DELIVERY]

 What delivery methods are available?

• At home:

Via La Poste:

- Colissimo

• At the Relay Point :

- Via Mondial Relay (Colissimo) or Pick Up Relay (Chronopost):

The package will then be delivered to a Point Relais® | Locker previously chosen at the time of ordering.

If your favorite locker or relay point does not appear when you order, do not hesitate to contact us.

Where do you deliver?

Geographic delivery area:

Orders placed on Kaepjjang Shop are delivered throughout France, Corsica and member countries of the European Union.

For more information on this subject, click here .

How much is shipping in France? In the European Union?

Good news for our French friends, shipping costs are free in Metropolitan France & Corsica via Colissimo delivery (La Poste).

From December 20, 2023, delivery to a relay point is also free throughout France.

For European Union countries, the rates are as follows :

- Zone I: Germany, Austria, Belgium, Croatia, Denmark, Spain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal: a fixed fee of €10 is applied up to €120. Beyond this amount , shipping costs are free.


Zone II: Bulgaria, Cyprus, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Czech Republic: a fixed rate of €12 is applied up to €120. Beyond this amount , shipping costs are free.

For more information regarding shipping costs, please consult the [ DELIVERY ] section on the home page of the site (at the bottom).

Until when can I change my delivery address?

Your address may be changed as long as your package is still in our premises. To inform us of any change in delivery address, please contact us by phone. This will allow us to immediately confirm that your request has been taken into account on our side.

Then, you just need to send us an email to contact@kaepjjang-shop.fr confirming the new delivery address.

[ORDER TRACKING]

 How can I track my order?

To access your order tracking, log in to your customer account by entering your identifiers and you will be able to access your order history.

Once I place my order, how long will it take to receive my package?

Once your order is placed, Kaepjjang Shop will do everything possible to ship it as soon as possible. However, the initial delivery time may be extended if your order contains items that are in restock or pre-order.

Specific delivery times are indicated in the description of these products under the heading [Delivery Information].

You can also find out about the different delivery times that we offer by visiting the [ Delivery ] section on the home page of our site.

 My order has not been shipped yet. What's happening?

 We process orders upon receipt of payment.

In case your payment has been confirmed but your package has not yet been shipped, it is possible that:

- One of the items you ordered is not available in stock.

In this case, we will contact you to inform you. If this break is temporary, we will inform you of the product restocking time and communicate the new estimated delivery date.

If the waiting time is longer than one week, you will have the option to keep your order, make an exchange or request a refund. 

 - Your order contains a pre-order item:

In this case, the shipping date of your package will depend on the release date of the pre-ordered item and its arrival at our premises. As a reminder, all items in the same order are sent at once.

 My package has been shipped but I still haven't received it?

The delivery time can vary between 3 and 5 working days depending on the carrier. If this deadline has not yet been exceeded, we advise you to wait a little longer.

If La Poste's tracking indicates that the package is in transition/being delivered, it should arrive at your home shortly!

However, if the tracking indicates that your package has been delivered when you have not received anything, we advise you first to:

- Check that a delivery notice has not been left in your mailbox while you were away.

- Check that it has not been recovered by a third party (family, caretaker, spouse, neighbor, etc.)

If this is not the case, it is best to contact your nearest post office immediately. They will be able to inform you about the status of your package. An address error can often be the cause of this kind of inconvenience.

If despite all this, the package is still not found, contact us so that we can make a claim with their service.

[PROBLEM AT RECEPTION]

I received my order but one product has a defect. What should I do?

We always take care to check the products we send. Despite all our precautions, it is possible that a defect on a product could not be detected before sending (the products are all in their original packaging).

Contact us at contact@kaepjjang-shop.fr to inform us and we will process your request as soon as possible.

I received my order but a product is missing, what should I do?

First check that your package has not been damaged or opened by a third party.

This is not the case? Then, oops! Contact us by email at contact@kaepjjang-shop.fr to let us know about this problem and the missing product will then be sent to you as soon as the checks on our side have been carried out.

My package is being returned to you, what's happening?

The main reason for this is often an error in the address provided when ordering. The carrier could not find the address to deliver, so the package was returned to us.

Please check that the contact details entered when ordering match your residential address.