General Terms and Conditions
IDENTITY OF THE CONTRACTOR
Mélanie GEVREY - Business name: KAEPJJANG SHOP
Address: 6 Rue Montesquieu, 17000 La Rochelle
Telephone: +336.60.55.36.33.
Email: contact@kaepjjang-shop.fr
RCS: 953683547 at the Commercial Court of La Rochelle.
Intracommunity VAT: FR54953683547
PREAMBLE
The following general conditions of sale are intended to define the regime of sales, rights and obligations resulting therefrom. Any order that the customer places on the site kaepjjan-shop.fr will be subject to these GTC (general conditions of sale) and will assume acceptance of them. No handwritten signature is necessary to agree to these general conditions of sale, in fact the customer's acceptance of the General Terms and Conditions is evidenced by validation of the order during the online ordering process.
If a condition were to be missing, it would be considered to be governed by the practices in force in the distance selling sector, the companies of which are based in France. The sales contract for a good purchased on the site consists of the General Terms and Conditions in force at the time of the order. These conditions apply to the exclusion of all other conditions, in particular those in force for sales in stores. KAEPJJANG SHOP remains vigilant in regularly adapting the text of the general conditions of sale.
Please read these General Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use any services offered here. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use.
All new features and all new tools that will be added subsequently to this store will also be subject to these General Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Conditions of Sale and Use by publishing updates and/or modifications on our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.
ARTICLE 1 – CONDITIONS OF USE OF OUR ONLINE STORE
By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age minor in your charge to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to the laws relating to copyright).
Any infringement or violation of these General Conditions of Sale and Use will result in the immediate termination of your Services.
ARTICLE 2 - PRODUCTS
Each product offered by kaepjjang-shop.fr has a technical sheet, which offers a detailed description of it, and contractual photos.
The entry of articles on our website is carried out according to the information communicated by our suppliers. Our offer is therefore conditioned by the availability of items from our suppliers. Any stock shortages cannot therefore be attributed to us. Unavailable items are only deleted from our catalog if the shortage is reported to us as definitive by the supplier (supplier shortage). A request to cancel or exchange your order may be made by telephone, email or post.
Sold-Out Items:
In cases where the order for an unavailable product has, exceptionally, been revealed after validation of the payment made, KAEPJJANG SHOP undertakes:
- either to replace the out-of-stock product(s) with one or more items of the same total amount (which you will have communicated to us). Depending on the amount of the item(s), we will issue a refund or bill the difference.
- or to reimburse the item(s) out of stock (by bank transfer/credit card/paypal).
- either to issue a discount voucher valid for 6 months on the website or in store and whose value would be equal to the total value of the items out of stock + an additional 5% (compensation). A voucher will then be sent to you by email.
Available within a few days:
Some items are not immediately available in our stocks. We must therefore recommend them to our suppliers. these products which are in this specific case will be specified to you with the status [ RESTOCK] or [ON DEMAND].
Pre-order items:
An order is said to be "pre-order" from the moment the customer has expressed his intention to purchase a product before its manufacture/availability. Pre-order products are indicated on our site with the status [PRE ORDER]
Information regarding pre-ordered products is provided to us by our suppliers. Any modification relating to pre-order products (release date, modification of content, modification of packaging, etc.) cannot be attributed to KAEPJJANG SHOP.
Please note that shipping times for pre-order products may be extended by a few days for unexpected circumstances.
Items on order:
An item may be "on demand" when we do not have it in stock but it is available from one of our suppliers. We place the order with our supplier when a purchase of this item is made on the site. Pre-order products are indicated on our site with the status [ON DEMAND]
Restocked items:
A product is said to be "restocked” from the moment when we ordered the product from our supplier but have not yet received it in stock. The products in restocking are reported on our site with the status [RESTOCK]
ARTICLE 3 - PRICE
All orders are invoiced in euros and payable in euros. The prices indicated in euros on the product sheets are indicated all taxes included. Shipping costs are included in the price including tax for home deliveries in Metropolitan France but are, except not included for European Union countries or deliveries via Mondial Relay in France. For more information, refer to our [Delivery] tab on the home page of the site www.kaepjjang-shop.fr.
Product offers and prices are valid as long as they are visible on the site, while stocks last.
KAEPJJANG SHOP reserves the right to modify the price at any time without notice, knowing that the items will be invoiced on the basis in force when the order is registered. The price is payable in full and in a single payment when ordering.
The products remain the property of KAEPJJANG SHOP until full payment of the order.
ARTICLE 4 - SHIPPING COSTS
Shipping costs are free for deliveries within Metropolitan France.
Shipping costs are fixed, regardless of the number of items / weight. Only your geographical delivery area will influence the final amount.
Metropolitan France and Corsica: Free shipping via Colissimo / Mondial Relay, Relay Pick up.
European Union :
Zone I : Allemagne, Autriche, Belgique, Croatie, Danemark, Espagne, Grèce, Irlande, Italie, Luxembourg, Pays-Bas, Portugal : €10 EUR. FREE Shipping for orders over €110 EUR
Zone II : Bulgarie, Chypre, Estonie, Finlande, Hongrie, Lettonie, Lituanie, Malte, Pologne, Roumanie, Slovaquie, Slovénie, Suède, Tchéquie : €12 EUR. FREE Shipping for orders over €110 EUR
All information regarding shipping fees can be find in the [Delivery] section of our website.
ARTICLE 5 - DELIVERY
You must check the completeness and conformity of the information you provide to us when ordering, in particular concerning the delivery address. KAEPJJANG SHOP cannot be held responsible for possible entry errors and the resulting consequences (for example delays or delivery errors). In this context, the costs incurred for reshipping the order would be your responsibility. The delivery time includes the preparation time of the package and the delivery time. KAEPJJANG SHOP undertakes to ship any complete order (excluding shortages) within 2 to 5 working days in France and between 3 to 7 days for any shipment within the European Union.
In the case of pre-ordered products or products available within a few days, shipping will take place upon receipt of these products.
To find out all the details regarding our delivery times, you can refer to the [Delivery] section of our website.
ARTICLE 6 - ORDERS
1) Ordering methods :
By Internet, on our site www.kaepjjang-shop.fr (payment by credit card or Paypal)
- Order process :
The Customer must add the selected products to their basket. The Customer has the possibility of checking the details of his order, its total price and can make modifications before any final validation.
The customer will have the possibility of creating a customer account on the site www.kaepjjang-shop.fr.
- Confirmation of the order :
Acceptance of the order by the Customer is materialized by his acceptance of these General Conditions of Sale and his payment.
KAEPJJANG SHOP will send by email, as soon as possible, an order confirmation summarizing the details of the order (order number, products ordered, price, place of delivery, etc.).
KAEPJJANG SHOP confirms acceptance of your order to the email address that you will have previously communicated to us when registering on the website. Please ensure that the address you provide is valid and that you check it regularly. KAEPJJANG SHOP invites you to check your anti-spam software (if you have one) or the anti-spam settings of their access provider to ensure that they can receive emails sent from addresses containing the kaepjjang-shop.fr extension.
If you do not receive your confirmation email, please contact us by telephone or email (see the “contact” section of the website). The sale will only be concluded upon receipt of payment for your entire order.
The Customer agrees that the order confirmation will be considered as proof of the contractual relations established with KAEPJJANG SHOP.
- Payment :
Payment is made in euros exclusively, in full upon ordering, either by credit card or Paypal.
As orders are only taken into account after validation of their payment, no discount or late payment penalty is applicable.
Payments cannot be suspended or subject to compensation without prior written agreement from KAEPJJANG SHOP.
Payment by credit card :
The following bank cards are accepted: Visa, Mastercard, American Express.
Payment by Paypal :
When validating their order, the Customer must enter their email address linked to Paypal as well as their Paypal password.
If the customer does not have a Paypal account, he will, at the time of payment, be directed to a Paypal account creation page allowing him to benefit from this payment method.
Payment security :
By validating the order, the user guarantees that they have the necessary authorizations to use the payment method they have chosen. We certify that payment card details are encrypted using the SSL (Secure Soket Layer) protocol, and never pass unencrypted over the network. Payment is made directly to the bank.
- Sale order :
An order will be considered closed when all of the products have been shipped and you have paid in full the payment for the products and your contribution to the shipping costs (where applicable).
- Edit
The Customer has the possibility of modifying your order before it is sent by us. Please contact us by telephone or email. Please note that an order is qualified as "modified" from the moment we take note of it (response to your email, verbal confirmation by telephone). KAEPJJANG cannot be held responsible for any delay in processing your order if it turns out that the information you provided to us to contact you turns out to be incorrect.
[Loyalty program]
Once you sign up for the Kaepjjang Shop loyalty program, you can start collecting points in several ways:
Create an account = 200 points
Make a purchase = 3 points collected for each euro spent (excluding shipping costs)
Follow us on Instagram = 50 points
Add a birthday = 100 points (on each birthday)
Refer a friend = 10% discount for the sponsored friend offered on their first purchase on the site + 100 points credited to your account.
Redemption possibilities:
€5 voucher = 500 points
€10 voucher = 1000 points
ARTICLE 7 - WITHDRAWAL AND REFUND
For any purchase of goods from us, you have 14 calendar days from receipt of the items to form an opinion of the product.
In the event of an exchange or request for a refund, please contact us before returning the item(s) concerned to tell us the reason for the return.
In the event of a return/refund request following receipt of one or more items damaged or sent in error, proof will be requested to validate your request.
Special cases of non-refundable items:
- Immediately reproducible unsealed products, including, but not limited to: CDs, DVDs, Blu-Rays, Books, Magazines.
- Products that the buyer cannot use due to compatibility issues, which includes, but is not limited to: DVD, Blu-Ray and other video or audio media. It is the buyer's responsibility to check beforehand that he has the necessary equipment to use this type of product (zone/regions). This information is always present in the product description.
EXCHANGE
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at contact@kaepjjang-shop.fr.
Once your request has been validated by our services, please return the new product(s) to us in their original packaging (intact and closed, accompanied by all possible accessories, instructions for use and documentation) to the following address:
KAEPJJANG SHOP
6, Rue Montesquieu
17000 La Rochelle
As soon as we receive the products you wish to return, and after verification, we will send you a return email to let you know whether your refund is approved or refused.
Please note that items returned incomplete, damaged, damaged or soiled will not be taken back.
If approved, your refund is then processed and either:
- A credit note will be issued in your favor for the amount of the goods and the costs incurred for the return (+ 5% in compensation), as stipulated in the EU charter - Rights to reimbursement in the event of cancellation of online orders.
- Either your credit card or initial payment method will be automatically credited within a few days.
The return is the responsibility of the customer unless support for the return has been validated in advance with KAEPJJANG SHOP.
ARTICLE 8 - RESERVATION OF OWNERSHIP
In accordance with the provisions of the law of May 12, 1980, the products delivered to the customer are sold subject to retention of title: the transfer of ownership is subject to full payment of the price by the customer, on the agreed due date.
ARTICLE 9 - LIABILITY
Navigation on the site www.kaepjjang-shop.fr is the sole responsibility of the users. KAEPJJANG SHOP cannot be held responsible for breakdowns, errors, computer viruses which could obstruct its site, nor for any direct or indirect damage, in particular malfunctions in the users' computer installation which could be observed following access to the site.
The articles present in the KAEPJJANG SHOP databases were entered according to the information communicated by the suppliers. KAEPJJANG SHOP is not responsible for the content of the works and cannot be held liable towards the buyer. The products offered comply with current French legislation. KAEPJJANG SHOP declines all responsibility if the delivered item does not comply with the legislation of the country of delivery (censorship, ban on a title or author, etc.). KAEPJJANG SHOP undertakes to provide all the care customary in the profession for the implementation of the service offered to the customer so that its obligation is only an obligation of means. In any event, liability cannot be held in the event of failure to fulfill our contractual obligations due to a fortuitous event or a case of force majeure such as, and without limitation, disasters, strikes, fires, flooding, failure or breakdown of equipment, means of transport, communication or as a result of your actions. Finally, the customer acknowledges and accepts the risks linked to the specificities of the Internet and networks and in particular possible transfers to all countries and the fact that information relating to personal data concerning him may be captured and/or transferred, in particular in countries that do not ensure an adequate level of protection of personal data. The Customer declares and guarantees that he is perfectly familiar with the characteristics and constraints of the Internet, and in particular that the transmission of data and information on the Internet only benefits from relative technical reliability. The customer acknowledges that any site may be subject to intrusions by unauthorized third parties and consequently be corrupted, and that information circulating on the Internet is not protected against possible misappropriation (free access), against possible viruses, and that any person is likely to create a link giving access to the site and/or elements of its content, and that therefore the communication of their site is carried out at their own risk.
ARTICLE 12 - INTELLECTUAL PROPERTY
All elements of the kaepjjang-shop.fr site (graphics, images, photos, texts, content) are and remain the intellectual and exclusive property of KAEPJJANG SHOP and our subcontractors or others entitled to the graphics of the kaepjjang-shop site. .Fr.
No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether they are software, textual, visual or sound. Any finding of copying will immediately result in the prosecution permitted by the application of the intellectual property code. As a reminder: The French Intellectual Property Code authorizes, under the terms of paragraphs 2° and 3° of article L.122-5, on the one hand, only "copies or reproductions strictly reserved for use private of the copyist and not intended for collective use" and, on the other hand, subject to the name of the author and the source, that "the analyzes and short quotations justified by the critical, polemical, educational, scientific nature or information", any representation or reproduction in whole or in part, made without the consent of the author or his beneficiaries, is unlawful (art. L.122-4). Any representation or reproduction, by any process whatsoever, in particular by downloading or printing, will therefore constitute an infringement punishable by articles L.335-2 et seq. of the French Intellectual Property Code. Any violation of these provisions renders the offender, as well as all persons responsible, liable to the criminal and civil penalties provided for by law. As a result, User Content is protected by the Intellectual Property Code, by trade secrets, by the rights of licensors who make this data available on the Internet, as well as by any other third party rights. .
ARTICLE 13 - MISCELLANEOUS
Emails will be binding between the parties as will the automatic recording systems used, particularly in the context of a dispute.
If one or more stipulations of these General Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or following a competent court decision, the other stipulations will retain all their force and effect. their scope.
Non-waiver :
The fact that one of the Parties has not required the application of any clause of these General Conditions of Sale, whether permanently or temporarily, can in no case be considered as a waiver of the rights of this Part arising from the said clause.
ARTICLE 14: APPLICABLE LAW AND COMPETENT JURISDICTION
These general conditions of sale as well as the prices are expressly approved and accepted by the Customer, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, its own conditions. general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale.
All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law.
In the event of a dispute, both with our suppliers and with our Customers, the courts of La Rochelle will have jurisdiction.
In the event of a cross-border dispute, the consumer may also use the Online Dispute Resolution platform at the following address: https://ec.europa.eu/odr