[PRE ORDER] BTS -[MEMORIES OF 2020] DIGITAL CODE 2025 FESTA GIFT

[CUSTOMS FEES / TAXES]

If you reside in a country within the European Union, you will not have to pay customs fees.

Exception : Countries located outside the European Union:

Customs duties are taxes levied on imported goods, meaning the buyer (importer) is responsible for them. By purchasing our products, you consent to one or more packages being shipped to you and may be subject to customs fees upon arrival in your country. If you are required to pay import duties, you will need to pay them to receive the package. If you refuse the package or are unavailable to receive it for any reason and it is returned, we will have to pay the import duties in your country as well as in our country, once the package arrives at its destination, as well as the return shipping costs. We adjust the total duties and shipping costs incurred to the amount you paid and share the balance with you. Please note that you will not be entitled to a refund if there is no balance remaining after deduction of fees.

[RETURN / EXCHANGE]

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

Always remember to take a video of your unboxing in case proof is requested to justify a return/exchange request following a defective or damaged product.

Point to note:
- Scratches and damage to shrink wrap and protective packaging of the product do not constitute grounds for exchange or refund.
- Minor scratches and imperfections may be detected. This is not a defect.
- For printed products such as photo cards, scratches, nicks and dents less than 5mm and not on the face are not grounds for exchange/return.

For more information on this subject, please consult the page dedicated to product returns and exchanges.