[2ND PRE ORDER] J-HOPE -[HOPE ON THE STAGE] (Official MD) CROSS BAG

🚚 Shipping Information

[2ND PRE ORDER] Shipments will start from the beginning of October

⚠️ If your order contains both pre-order/restock/on-demand items and in-stock items, shipping will be done in one shipment , once all products are available.
➡️ For faster delivery, consider placing two separate orders .

💸 Customs fees and taxes

📍 Customers located in the European Union :
No additional customs fees or taxes to be expected.

🌍 Customers outside the EU :
Import charges may apply upon receipt. These are the customer's responsibility. In the event of refusal or non-delivery of the package, return costs as well as any customs duties (for both outbound and return shipments) will be deducted from the refunded amount. No refund will be issued if the remaining balance is zero or negative.

🔁 Return/Exchange Policy

⏳ You have 14 days after receipt to request a return.
🧾 The item must be returned in its original condition.

📸 Remember to film your unboxing – this may be required in the event of a return or defective product.

⚠️ Please note:

- Damage to the plastic film or packaging is not eligible for return/exchange.

- Slight imperfections (small scratches, marks < 5 mm off face on photocards, etc.) are not considered defects.

🔎 For more information, see our returns & exchanges page.